Women prefer on-demand device repair

On-demand device repair has become increasingly popular due to its convenience and efficiency - but research from our own data at Repatch shows that this is highly skewed toward Women.

Reaching out to a sample of our female users it seems many women prefer having their phones, laptops, tablets, or consoles repaired without the hassle of visiting a store. The top 3 reasons for this are:

• The ability to schedule a courier pickup immediately suits busy lifestyles
• Many customers feel uncomfortable leaving their device somewhere that also serves as a Vape shop
• Many worry about the quality of repairs from a high street shop, particularly for more complex fixes like Macbooks

On-demand was felt to provide:

• Trust in the repairs - as a pool of professional technicians with different skills can be called upon to get devices to the right fixer
• Confidence - the process is transparent and easy to follow, with accountability and star ratings built in - and 95% of repairs do not require us to have your password / passcode
• Convenience - speed is a big factor - we only want to be without our devices for the shortest possible time

In summary, on-demand device repair works for those seeking reliable, fast, professional repairs; especially when you don't have to go anywhere (phew, we are in the right business!)